Branch Transformation

Branch Transformation

Are you ready to transform your branch experience?
With NCR branch transformation solutions, your digital transformation journey has plenty of rewards for you and your customers.

Your digital transformation starts here

Strategically, it pays to free up your branch staff from repetitive transactions so they can engage in more rewarding customer conversations. At the same time, your customers are seeking a retail experience that fits their lifestyle aspirations. The power of NCR branch transformation solutions is they allow you to achieve both.

 
With NCR branch transformation solutions, and with OmniSoft as your partner, you’ll discover the ease with which your physical and digital banking channels can be blended, how this boosts loyalty at a lower cost point and how delivering innovative services will give you a stronger competitive edge.

Benefits

  • Liberate your tellers from conducting repetitive transactions so they can focus on adding value through nurturing customer relationships and providing expert advice
  • Empower your branch staff with innovation that allows them to zoom in on specific customer segments and deliver, in person, targeted offers
  • Introduce new self-service transactions that consumers can access in digital zones
  • Leverage the ATM as a trusted marketing channel with high impact, drawing in new customers while upselling or cross-selling products to existing ones
  • Elevate your customer experience with innovative services through your ATMs
  • Maximize the efficiency of your footprint and staff by using ATMs to offer more features and advanced services rather than using your tellers
  • Make the most of remote assistance, such as video tellers or tablets that your branch staff can use, to drive valuable consumer experiences with lower operational costs
  • Embrace multiple, flexible branch formats, optimizing your network distribution through right-sized branches in terms of staff, location, service hours and service capability
  • Use video tellers and in-person tablet apps to create personalized experiences
  • Brand the experience effortlessly, without the need to change the underlying ATM application or hardware
  • Give consumers the power to set their transaction type, contact and product preferences

What we offer

Giving you the advantages of both assisted-service video banking and the branch experience in one optimal solution.

  • Use video tellers and in-person tablet apps to create personalized experiences
  • Brand the experience effortlessly, without the need to change the underlying ATM application or hardware
  • Give consumers the power to set their transaction type, contact and product preferences

Enables your branch staff to deliver personal assistance and advice with real-time visibility and monitoring of the self-service transaction.

  • Making smart use of customer profiles to engage in targeted product conversations and visibility of data to accept and override transaction requests.
  • Drives closer customer relationships through more intuitive face-to-face interactions and makes better use of staff deployments, blending the advantages of full-service with the ease and convenience of self-service.
  • Allows you to move away from the limitations of counter- and desk-based services. By enabling staff to form closer customer relationships, you leverage your full sales potential through face-to face-interactions in the branch.
  • Empowers your advisors to engage with customers proactively, leveraging information on a tablet or responding to specific customer requests.
  • Creates an enhanced customer experience with real-time counts on cash during self-service, and over-riding limits with effortless transition from self to in-person assisted service.
  • Delivers valuable MI data insight, helping you to enhance your customers’ in-branch experience in terms of wait times, transactions and human interaction.

Leading-edge self-service ATMs that place digital zones at the heart of your branch design:

  • Maximize the number of services offered to your customers
  • Allow customers to effortlessly transit from self to assisted service
  • Deliver an improved consumer digital ATM experience with access to services and touch screen UI
  • Modular design delivering the ultimate in flexibility of configurations, empowering each branch to optimize its self-service capability.
  • Decrease cash costs with best-in-class note capacity and integration of recyclers.